Responsible Betting

icon-open-account.png

Telephone Betting Responsible Betting

We strongly encourage you to establish limits before you commence betting with Telephone Betting. You can set daily limits by contacting our customer services team on 0800 432 0005.

> Affordability Calculator

 

Access to Customer History

We can provide you a history of all transactions, withdrawals and deposits, at any time on your request. Simply telephone one of our team on 0800 6781 888 to request a statement which can be lifetime or any period you require. You can also email these requests to: info@telephonebetting.co.uk

Don’t let gambling interfere with your daily life and responsibilities.

  • Gambling is not advised if you are in recovery for any dependency or are under the influence of alcohol or any other substance.
  • Do not turn to gambling as an alternative source of income or as a way to recoup debt.
  • For information on how to gamble to gamble responsibly and for information on dealing with problem gambling visit gambleaware.co.uk


If you would like further advice or help with responsible gambling, then contact one of the organisations whose details are provided below:

Gamblers Anonymous: gamblersanonymous.org.uk
GamCare: 0845 600 0133 0845 600 0133 | gamcare.org.uk
Gambling Therapy: gamblingtherapy.org
GamBlock: is a software tool that blocks access to online gambling. GamBlock has been helping problem gamblers avoid the dangers of unrestricted gambling since 2000. For further information gamblock.com


If you feel you may have a problem with your gambling, ask yourself the following questions:

  • Do you stay away from work or college to gamble?
  • Do you gamble to escape from a boring or unhappy life?
  • If when gambling you run out of money, do you feel lost and in despair, and need to gamble again as soon as possible?
  • Do you gamble until your last penny is gone, even the bus fare home or the cost of a cup of tea?
  • Have you ever lied to cover up the amount of money or time you have spent gambling?
  • Have others ever criticised your gambling?
  • Have you lied, stolen or borrowed just to get money to gamble or pay gambling debts?
  • Are you reluctant to spend ‘gambling money’ on anything else?
  • Have you lost interest in your family, friends or other pastimes?
  • After losing, do you feel you must try and win back your losses as soon as possible?
  • Do arguments, frustrations or disappointments make you want to gamble more?
  • Do you feel depressed or suicidal because of your gambling?


The more you answer ‘yes’ to these questions, the more likely it is that you have a serious gambling problem and may wish to seek help and advice through the channels outlined above.

 

Self Exclusion

For those customers who wish to restrict their gambling, Telephone Betting provides a self-exclusion facility enabling customers to close their account or accounts for a minimum period of six months up to five years as requested. Unless you request self-exclusion, any account that is simply ‘closed’ can be re-opened at any time by calling and requesting your account to be re-opened. We will remove restrictions and your account will be active after a 24 hour cooling off period. If you require information relating to this facility please inform us in writing or contact our Customer Services Team on 0800 6781 888.


Please bear in mind the following;

  • A self-exclusion agreement cannot be revoked
  • To activate self-exclusion please call our Customer service team who will assist you with the process. We will advise you that your decision will be final and ask that you e-mail your account details within 24hrs to our service team with your decision and how long you wish to self-exclude for.  No bets will be accepted after the initial telephone call for the self-exclusion process. After we receive your decision by email we will contact you to either confirm account closure or should you wish your account to remain active we can apply deposit limits, timeout or temporary closure. Our service team will advise you of any measures we can apply to your account to gamble responsibly.
  • This agreement only applies to Regency Tele-Bet, if you have accounts with other operators you may consider excluding yourself from those operators
  • If you wish to resume gambling after the exclusion period expires you must contact the customer services department
  • Once an agreement to re-commence gambling after a period of exclusion has been reached, you will be required to wait 24 hours before you will be allowed to resume gambling
  • Our customer services team will be available to discuss any aspect of this process or the implications of it#

 

Payments and Deposit Limits

We only accept debit cards as method of payment and only ONE registered card per customer is allowed. We follow strict anti money laundering practices as detailed by the gambling commission authorities.

For those customers who wish to restrict their gambling, Telephone Betting provides a deposit limit facility enabling customers to limit the amount they want to spend over fixed periods of times.

Many of our customers use Deposit Limits to manage their spending. Limits can be set for a 24 hour, 7 day, or 30 day period and cannot be overridden.

You can decrease your Deposit Limits at any time and this will be applied immediately.

Before increasing your Deposit Limits carefully consider if you can afford to do so. Never decide to increase your limit because you have lost money and think that you will win it back by gambling more. If you wish to increase a limit you will need to wait 24 hours before we action your request and then call us on 0800 6781 888 to confirm that you still want to increase it.


Please bear in mind the following;

  • staff cannot override your set deposit limits
  • 24 hour deposit increase requests take 24 hours to take effect
  • weekly deposit limit increase requests take 7 days to take effect
  • monthly deposit increase requests take 1 calendar month to take effect
  • all deposit limit decrease requests take effect immediately
  • please be aware that when deposit limit requests are initially set that they will continue to reset at the exact time you first set your limit (see example below)
  • if we feel you are gambling to excess we shall restrict your account to make sure you are gambling within your means to ensure your gambling is still fun

         Should you set a 24 hour deposit limit of £20.00 at 11.55am on 11/4/2013 and you deposit £20.00 at 1.00pm on 11/4/2013 you cannot deposit again until 11.55am on 12/4/2013. Our system works in a 24 hour window and resets at the time of your initial deposit limit request, NOT at the time of your deposit.

 

Over 18s Only

In the United Kingdom it is illegal for someone who is under 18 years of age to gamble. Telephone Betting reserves the right to ask for proof of age from any customer and to carry out checks to verify the information provided. Customer accounts may be suspended and funds withheld until satisfactory proof of age is provided. The legal gambling age varies according to country and we advise you to carry out local research. In order to avoid unlawful betting we may undertake a search with a third party for the purpose of verifying that you are 18 or over. Telephone Betting would, however, ask that, to prevent potential misuse, you keep your account number, user name and password confidential.

 

Advice to Parents or Guardians – using our websites, or websites provided by other gambling operators 

If you are the parents or guardians of children or young persons under the age of 18, we strongly recommend that you take action to restrict access to our websites, or any other website offered by other gambling providers, from any devices that you use to access these services.  You can restrict access to devices such as mobile phones, interactive television, play stations, PC’s, or tablets, by setting restrictions.  Further advice on how you can do this can be found at www.internetmatters.org or www.begambleaware.org/gambling-blocking-software