Terms & Conditions

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T&Cs

Bet £10 And Get £30 In Free Bets - Terms and Conditions

FIRST BET AT ODDS OF 1/1 OR GREATER. 3 X £10 BET TOKENS. FREE BET STAKES NOT INCLUDED IN RETURNS. FREE BETS ARE NON WITHDRAWABLE. 30 DAY FREE BET EXPIRY. ELIGIBILITY RESTRICTIONS. FURTHER T&CS APPLY.

  1. This promotion is only available to individuals aged 18 years and over who have registered as new customers of Regency Betting Group. For the avoidance of doubt, any customers who currently or have previously held an account with Regency Racing, Betreg or Telephone betting are exempt from this offer.
  2. This promotion will run from 00:00 22nd May 2019 until terminated by Regency Betting Group at it’s reasonable discretion (the “Promotional Period”).
  3. In order to qualify for this promotion, new customers must place a minimum of £10 as their first bet on any Regency Betting Group Betting market at odds of 1/1 or greater.
  4. Only your first bet with Regency Betting Group counts towards this offer. Any subsequent bets will not be eligible.
  5. You must bet a minimum of £10 in a single bet. An accumulation of smaller stakes will not count.
  6. Your free bets will be credited as three £10 free bet tokens.
  7. Free bets are non-withdrawable and free bet stakes are not included in any returns.
  8. Free bets can be redeemed against any commission market and cannot be used in conjunction with any other offer.
  9. Free bets will expire within 30 days of crediting if not used.
  10. In order to qualify for this promotion and receive any associated free bets, bonuses or rewards, all staking requirements must be met within 30 days of the account registration date.
  11. This offer can only be claimed once per customer.
  12. Regency Betting Group reserves the right, acting reasonably, to withhold, restrict or cancel this offer from individual account holders in accordance with its eligibility, promotion abuse and internal risk policies at its reasonable discretion.
  13. All Regency Betting Group general rules and terms apply.
     

Complaints

Initial complaint

All of our telephone staff have received specialist training and are all capable of accessing your full betting history and hopeful answering your initial enquiry. We find that virtually all disputes are resolved at this stage.

Secondary complaint

If you are unable to reach a satisfactory solution to your complaint at the initial stage, you can ask for your query to be escalated to a senior supervisor. They will then look into your complaint and come back to you within 36 hours.

Independent betting adjudication service

If you are still unhappy with solution offered by us you can contact the Independent Betting Adjudication Service (IBAS). Once you submit your complaint to IBAS they will ask us to provide any relevant information. The dispute will then be put in front of an independent panel of experts who will make a ruling. Telephone Betting will always abide by a decision made by IBAS. IBAS rule on complaints about betting and gaming transactions but do not deal with service related problems. The details for IBAS are given below. Please note that IBAS need you to have already contacted the Customer Services Team before they will look at your complaint.

Address:
IBAS
PO Box 62639
London EC3P 3AS

Phone:
020 7347 5883

Email:
adjudication@ibas-uk.co.uk

Website:
Ibas-uk.com
 

Security & Privacy Policy

At Telephone Betting we take care to ensure that the information you provide to us is protected and managed in accordance with the requirements of the Gambling Commission. This policy describes how information is gathered and used by Telephone Betting in the operation of this website.

What information is collected?

The personal information you provide to us during the registration process and the subsequent records of your bets and account transactions are retained by us on our computer systems for the purposes of:

  • Enabling us to set up and manage your account;
  • Providing you with useful information, such as promotional offers and information relating to other services offered by Telephone Betting. This information helps us to improve the service we provide to you.


Security

We do everything in our power to protect user-information you provide on account registration. All of our users’ information, not just sensitive information, is stored on servers in secure operating environments.
Your information will not be provided or sold to any third parties. Telephone Betting will only disclose your personal information to other companies within the Regency group, carefully selected suppliers that are engaged by Telephone Betting to process the information on our behalf or otherwise as required by law or the requirements of any applicable regulatory authority.

Also Telephone Betting may disclose your personal information to anybody investigating actual or suspected criminal activity (including the Financial Services Authority and the National Criminal Intelligence Service) or, in respect of any event which we are taking bets on, any demonstrable threat to the integrity of that event and/or rules of the relevant governing bodies (including the BHA in relation to UK horse racing, the ICC ACSU in relation to cricket and the UK football authorities in relation to UK football). In such event, Telephone Betting will only disclose personal information which it deems to be necessary and proportionate to any such investigation and where it has been assured by such third party that it will be used in compliance with data protection legislation.

Account Security

When opening an account, customers will be asked if they would like a password for account security purposes. If the customer declines to activate a password on the account, Telephone Betting cannot be held responsible for any bets placed on the account that the customer later queries as not being placed by them. These bets will remain the responsibility of the customer. For account security purposes customers are advised to activate a password.

If a password is activated, and used subsequently by a third party, the responsibility remains with the customer for all bets on the account. It is the customers responsibility to ensure password details are kept private. If you lose, forget, or are concerned a third party has your password, you should call us to change your password immediately. Any bets placed on your account using your password will be your responsibility.


Player Funds

The maximum withdrawal limit per customer per day is £25,000.

Withdrawals to debit/credit cards typically take 2-5 working days. For example, if you withdraw on Friday, the earliest you should expect to receive your winnings is Tuesday, and by next Friday at the latest. This is the standard processing time issued by banks, and is out of our control.

When a withdrawal is in excess of £2000 (or currency equivalent), we may ask you to provide us with identification in line with Gambling Commission guidelines.

We are required by our licence to inform customers about what happens to funds which we hold on account for you, and the extent to which funds are protected in the event of insolvency

www.gamblingcommission.gov.uk/consumers/protection_of_customer_funds.aspx

We hold customer funds separate from company funds. These funds are not protected in the event of insolvency. This meets the Gambling Commission’s requirements for the segregation of customer funds at the level : basic segregation.
 

Active / Inactive Accounts

If your account remains unused for any consecutive 6 month period then your account will be deemed to be Inactive.

Inactive accounts will have an administration fee of £5 or 5% (whichever is higher) applied on a monthly basis. This fee will be drawn down from your balance and displayed as “inactive account fee”. The monthly charge will be applied on the 28th day of the first month your account becomes inactive and that date thereafter.

Before deducting this fee, we will notify you (using the information you have provided) offering assistance should you wish to reactivate your account or draw down any funds owing.

If and when your account balance becomes zero, no further fees will apply and your account will be closed.
No fees will be applied to any Telephone Betting account holders.
 

Under Age Gambling

It is against the law for persons under 18 to gamble. Telephone Betting reserves the right to carry out age verification checks on account holders who use payment mechanisms that are known to be legitimately available to under-18’s. Telephone Betting may also carry out age verification checks against a random selection of account holders regardless of the method of payment. Such checks will involve passing account holder information to third party agents. Anyone under the age of 18 found to be using our services will have their account closed instantly; winnings forfeited and will be reported to the police. The Licensee will return any money paid in respect of the use of its facilities. The return of any stakes is a Licence Condition imposed by Section 83(1) of the Gambling Act 2005.

Such procedures must include:

  1. Verifying the age of a customer before the customer is able to:
    (i) deposit any funds into their account;
    (ii) access any free-to-play versions of gambling games that the licensee may make available; or
    (iii) gamble with the licensee using either their own money or any free bet or bonus.
  2. Warning potential customers that underage gambling is an offence;
  3. Regularly reviewing their age verification systems and implementing all reasonable improvements that may be made as technology advances and as information improves.
     

Cookies

Page visits on our website automatically collect information using cookies. A cookie is a small file placed by a website on your computer’s hard drive. We use cookies to keep track of web page traffic to help improve our website.
 

Social Media

Views and news published by Telephone Betting does not constitute betting advice and should not be treated as such.

To ensure our social media pages are enjoyable for all users please adhere to the following rules:

The following terms and conditions apply to content, promotions and tabs on Telephone Betting social media accounts:

Social Media Terms & Conditions

  1. Our social media channels are restricted to individuals aged 18 and older.
  2. You may not advertise or promote non-Telephone Betting products via our social media channels without prior consent from Telephone Betting via info@telephonebetting.co.uk
  3. Any betting opinion or news expressed by Telephone Betting does not constitute betting advice and should not be treated as such.
  4. We cannot be held responsible for the content of others on our social media channels.
  5. No gambling of any kind may take place between Telephone Betting and its customers via our social media channels
  6. Any racism, sexism, bullying or harassment of any kind will be removed and the original poster may be blocked temporarily or permanently.
  7. Any defamatory language will be removed and the original poster may be blocked temporarily or permanently.
  8. Telephone Betting retains the right to remove any content or block any user, temporarily or permanently.
  9. Content on our social media channels could change at any time and should not be solely relied upon.
  10. If you have any problems regarding our social media pages please email us: info@telephonebetting.co.uk
  11. Our Telephone Betting privacy policy applies.
  12. Our Telephone Betting betting rules apply.
  13. Our Telephone Betting decision is final.
     

Changes to Privacy Policy

If we decide to change our privacy policy we will post those changes on this page. If you have any questions about the security of our website, or the information we hold on you, you can send an email to: info@telephonebetting.co.uk